Include the information needed for review
Provide your name, a working contact method and the property location. Identify the room, surface or part of the project involved. If you have a proposal or other project reference, include enough detail to connect your message to it.
- A short description of the concern.
- When you first noticed or raised it.
- The relevant area or agreed scope item.
- Photos when they help explain a visible condition.
- The outcome or clarification you are requesting.
Keep the project documents available
The written proposal, approved changes and earlier messages can help clarify what was agreed. Further information or a visit may be needed to understand a surface condition. Any proposed next step should be discussed with the responsible project contact.
This page explains a way to contact us. It does not add a warranty, change an existing agreement or replace the terms that apply to your project. Avoid sending payment card details or other sensitive information through the general form.